Warranty Policy

United Cycle Warranty Policy

1. Overview At United Cycle, we are committed to providing high-quality electric bicycles (e-bikes) and ensuring our customers have a reliable and enjoyable riding experience. This Warranty Policy outlines the coverage, terms, and conditions for warranties on our e-bikes, reflecting our role as a retailer offering products from various manufacturers.

2. Warranty Coverage The warranty coverage for our e-bikes is primarily determined by the individual manufacturers. However, United Cycle offers the following general guidelines:
Frame: Covered against manufacturing defects for a period of 2 years from the date of purchase.
Electrical Components: Including motor, controller, and display, are covered for 1 year from the date of purchase.
Battery: Covered for 1 year from the date of purchase.

3. Warranty Conditions To ensure the validity of your warranty:
Registration: Register your e-bike with the manufacturer within 4 weeks of purchase, following the instructions provided in the user manual.
Approved Mechanics: All warranty work must be carried out by mechanics approved by United Cycle or the respective manufacturer.
Proper Use and Maintenance: The warranty is subject to proper care, maintenance, and reasonable use of the e-bike.

4. Exclusions to Warranty The warranty does not cover:
Consumable Parts: Items such as tires, inner tubes, chains, brake pads, and cables are considered consumables and are not covered.
Wear and Tear: Normal wear and tear, including corrosion, rust, and paint chips.
Damage from Misuse: Damage resulting from misuse, abuse, accidents, or neglect.
Unauthorized Modifications: Any modifications or repairs not performed by approved mechanics.

5. Warranty Claim Process To initiate a warranty claim:
Contact United Cycle: Reach out to our customer support team with your proof of purchase and a detailed description of the issue at hello@unitedcycle.co.uk
Assessment: We will assess the claim and, if valid, coordinate the repair or replacement of the defective part.
Shipping Costs: Warranty includes the replacement of parts and the cost of shipping.

6. Additional Notes: Battery Warranty: The battery warranty will be void if any attempt is made to open the battery case.
Frame Claims: In the case of a claim for a damaged frame, customers must contact United Cycle via email at hello@uniitedcycle.co.uk with a detailed description and photographs or videos of the damage. United Cycle will provide further instructions for examination and resolution.

7. Legal Rights This warranty policy does not affect your statutory rights as a consumer. For more detailed information on specific manufacturer warranties, please refer to the respective manufacturer's warranty policy.
Note: This policy aligns with our suppliers' warranty terms to ensure a seamless experience for our customers.

This Warranty Policy has been adapted to reflect United Cycle's commitment to quality and customer satisfaction, incorporating elements from our suppliers' policies. For specific warranty details related to individual manufacturers, please refer to their official warranty statements.