Delivery and Returns

Order Confirmation:

When you place an order, we will pre-authorize your card, but it won't be charged immediately. We will then verify with our supplier that the product is available for immediate shipment. Once confirmed, we will process the payment and dispatch your order right away. If there is a delay, such as an item being on backorder, we will void the pre-authorization and notify you.

Order Delivery:

If your order is in stock and ready for dispatch, we will charge your card and ship your order within 5 working days. You will receive tracking details via email within 24 hours of dispatch. If you haven't received tracking details within 6 working days, please contact us at hello@unitedcycle.co.uk for assistance.

Damages:

Please inspect all items upon delivery. Do not accept delivery of any damaged items. If you find any damage, send clear photos of the damaged items to hello@unitedcycle.co.uk so we can file an insurance claim on your behalf.

Cancellations & Refunds:

Orders canceled after 48 hours may incur additional fees. If your order has already been dispatched, you will be responsible for the return shipping costs. Refunds will be issued only to the original payment method used for the order.